Three tracks, 17 lessons, about two hours in total
▶First week at the desk
- Find a room and quote a price 5:10
- Walk-in and agency check-in 7:30
- Posting a minibar, a dinner, a payment 6:00
- Room move and extending a stay 4:40
- Check-out, fiscal receipt and e-invoice 8:20
- Opening and closing your cashier shift 6:50
- Cancellations, no-shows and refunds 9:30
▶The board from a phone
- Your list for today 3:20
- Marking a room clean, inspected, out of order 4:10
- Minibar consumption and refills 5:40
- Reporting a broken lock or a leak 5:30
▶Money that balances
- Rate plans, seasons and derived plans 9:00
- Agency contracts and the two-bill split 11:20
- Running the night audit and reading its pack 10:30
- rs.ge e-invoices and VAT reports 8:40
- Partner statements and receivables 7:10
- Users, roles and the audit trail 8:30
Videos are recorded on the demo hotel. Every lesson has the written steps underneath it, so it can be followed without sound at the desk.
A guide for every screen, and the rule behind it
Searchable in three languages. Each guide shows the steps with the real screen and names the business rule it follows, so a receptionist can see why the system refused something and what to do.
Getting started
Setting up rooms, rate plans, taxes, services and partners in an afternoon.
Front desk
Reservations, check-in and out, folios, payments, receipts and invoices.
Money and audit
Cashier shifts, night audit, rs.ge, credit notes and exports.
Rules explained
Why a late check-out charges a night, why an audit stops, why a line cannot be deleted.
Close the day correctly, whatever system you use
One page, in Georgian, Russian and English: departures, arrivals, no-shows, room nights, cash drawer, deposits, the morning pack. Hotels use it with Excel, with another PMS, or with Roomexa.
When a video is not enough
On-site training day
A trainer at your desk for one day, with your real bookings. Included in early access, 350 ₾ afterwards.
Monthly webinar
One hour on the first Wednesday of the month, in Georgian and in Russian, on what is new and on one topic in depth, with questions at the end.
Certified receptionist
A 40-minute test after the lessons. Certified staff get priority support and a certificate your hotel can show.