1. Who we are
Roomexa is operated by [Company name] LLC, registered in Georgia under number [000000000], with its office at [address], Tbilisi. We are the data controller for this website and for the accounts of hotels that use Roomexa. For the guest data that hotels store in Roomexa, the hotel is the controller and we are the processor.
2. What we collect on this website
- Demo and contact forms: your name, hotel, city, number of rooms, phone or e-mail and the language you prefer. Used to call you back and to prepare the demo. Kept for 12 months after the last contact.
- Waitlist and checklist forms: hotel and a phone or e-mail. Used to send what you asked for. Kept until you ask us to stop.
- Usage statistics: pages viewed and the language chosen, through Google Analytics with IP anonymisation. No advertising cookies. The language choice is stored in your browser only.
3. What hotels store in Roomexa
Hotels record guest names, identity-document details, nationality, contact details, stays and payments as required by Georgian law and their own operations. Each hotel has a separate database. We process this data only on the hotel's instructions, to run the service, back it up and support the hotel; we never use it for marketing and never share it with other hotels.
4. Where data is stored
Servers in the European Union [provider and country to be confirmed]. Backups are encrypted and kept for 35 days. Access by our staff is limited to support and engineering, logged, and protected by two-factor authentication.
5. Who else sees data
- The Revenue Service of Georgia (rs.ge), when a hotel issues an e-invoice.
- Payment providers (TBC Bank, Bank of Georgia) and the channel manager (Channex), when the hotel enables online sales, for the data those services need.
- Our hosting and e-mail providers, under data-processing agreements.
6. Your rights
Under the Law of Georgia on Personal Data Protection you can ask what we hold about you, have it corrected or deleted, and object to processing. Write to [email protected]. Guests of a hotel should contact the hotel first; we help the hotel answer.
7. Changes
We post changes here with the date. Material changes for hotel customers are announced by e-mail 30 days in advance.